{"product_id":"front","title":"Front","description":"\u003cp\u003eFront is a collaborative customer communication platform founded in 2013 by Mathilde Collin and Laurent Perrin. The tool consolidates email, SMS, live chat, and social media messages into shared team inboxes. It solves the chaos of fragmented customer conversations across multiple channels and siloed email threads.\u003c\/p\u003e\n\n\u003ch2\u003eFeatures\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eShared Team Inboxes:\u003c\/strong\u003e Multiple team members access unified inboxes across email, SMS, WhatsApp, Facebook, Instagram, and Slack channels with @mentions for internal collaboration on customer conversations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAI-Powered Assistance:\u003c\/strong\u003e Copilot generates draft replies from past conversations and knowledge base content, while Autopilot automates responses across channels based on conversation history at $0.89 per resolution.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSmart Performance Tracking:\u003c\/strong\u003e Smart QA and Smart CSAT automatically measure service quality and customer satisfaction without manual surveys or scorecards across all conversations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustom API and Integrations:\u003c\/strong\u003e Core API, Plugin SDK, and Channel API enable custom workflows with 110+ integrations including Salesforce, HubSpot, Asana, Jira, Dialpad, and Twilio for data sync and automation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNo-Code Workflow Automation:\u003c\/strong\u003e Rules, macros, and connectors allow teams to build automated routing, tagging, and responses without coding, plus application requests make API calls to external systems directly from Front.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eUse Cases\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFor Customer Support Teams:\u003c\/strong\u003e Manage complex escalations across multiple channels with ticketing, internal comments, and cross-team handoffs while maintaining response time SLAs and tracking performance metrics.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFor Professional Services Firms:\u003c\/strong\u003e Centralize client communication in shared inboxes so entire teams stay updated on project deliverables, invoices, and technical questions without clients repeating themselves.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFor Operations Teams:\u003c\/strong\u003e Route and assign customer requests automatically to specific teammates with robust workflow automation, real-time coordination, and visibility across all communication channels.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFor Account Management:\u003c\/strong\u003e Access complete customer context from CRM data, order history, and past conversations directly in the sidebar to deliver personalized responses at scale.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eFront centralizes omnichannel customer communication with AI automation and team collaboration tools starting at $25 per user monthly. Advanced AI features and integrations require paid add-ons that can significantly increase total costs.\u003c\/p\u003e","brand":"Listed Tools","offers":[{"title":"Default Title","offer_id":53053852156211,"sku":"LT75","price":33.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/2638\/0083\/files\/lt75-front-listed-tools-help-desk-softwares.png?v=1771231881","url":"https:\/\/listedtools.com\/products\/front","provider":"Listed Tools","version":"1.0","type":"link"}