{"product_id":"zendesk-guide","title":"Zendesk Guide","description":"\u003cp\u003eZendesk Guide is a knowledge base and self-service platform built by Zendesk. It helps businesses create, manage, and share support content with customers. It solves the problem of repetitive support tickets by letting customers find answers on their own.\u003c\/p\u003e\n\n\u003ch2\u003eFeatures\u003c\/h2\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAI-Powered Article Suggestions:\u003c\/strong\u003e Zendesk's Answer Bot automatically suggests relevant help articles to customers before they submit a ticket.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eMultilingual Content Support:\u003c\/strong\u003e Teams can publish articles in multiple languages, helping global customers read content in their native language.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eContent Blocks:\u003c\/strong\u003e Reusable content blocks let authors write a section once and embed it across many articles simultaneously.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTeam Publishing Workflow:\u003c\/strong\u003e Built-in review and approval tools allow multiple team members to draft, edit, and publish articles with role-based permissions.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCustomizable Help Center Themes:\u003c\/strong\u003e Businesses can apply custom HTML, CSS, and branding to match their help center with their existing website design.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eUse Cases\u003c\/h2\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFor SaaS Companies:\u003c\/strong\u003e Product teams can document feature updates quickly, reducing inbound support volume after each new release.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFor E-Commerce Brands:\u003c\/strong\u003e Customer service managers can publish shipping, return, and FAQ articles so shoppers resolve issues without contacting support.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFor Enterprise IT Teams:\u003c\/strong\u003e Internal teams can build a private employee knowledge base for HR policies, IT guides, and onboarding materials.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFor Customer Support Agents:\u003c\/strong\u003e Agents use the integrated search to pull up verified articles during live chats, reducing average handle time.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eZendesk Guide is a capable self-service tool for teams already using the Zendesk ecosystem. Its AI features and workflow tools add real value, but full functionality requires a paid Zendesk Suite plan.\u003c\/p\u003e","brand":"Listed Tools","offers":[{"title":"Default Title","offer_id":53185133052211,"sku":"LT274","price":25.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/2638\/0083\/files\/lt274-zendesk-guide-listed-tools-knowledge-base-software.png?v=1774849699","url":"https:\/\/listedtools.com\/products\/zendesk-guide","provider":"Listed Tools","version":"1.0","type":"link"}