Document360

Document360 is a cloud-based knowledge base platform built by Kovai.co, founded in 2017. It helps teams create, manage, and publish documentation for both internal and external audiences. The tool directly solves the problem of scattered, outdated information living across disconnected systems.

Features

• AI-Powered Writing Assistant (Eddy AI): Eddy AI helps authors draft, rewrite, and convert content. It supports active/passive voice switching, sentence splitting, and table generation. The assistant also powers multilingual search in English, French, Spanish, German, Dutch, and Norwegian.
• Federated Search: Users can index content from multiple sources into one search interface. Eddy AI pulls results from internal knowledge bases, third-party webpages, and external sitemaps. This removes the need to search across separate platforms.
• Version Control and Workflow Management: Teams can assign articles to reviewers before publishing. Private links let external subject-matter experts review unpublished content. Scheduled publishing and workflow designer tools keep release timelines on track.
• Multilingual Support with Phrase Integration: Document360 integrates with Phrase, a professional translation platform. Teams can translate individual articles, full categories, or entire workspaces. This enables consistent localization across multiple languages with less manual effort.
• Analytics Dashboard: The built-in analytics tool tracks views, reads, likes, dislikes, and search queries. Admins can see which articles return zero search results. JWT authentication analytics also track user behavior inside private and mixed projects.

Use Cases

• For SaaS Product Teams: Teams can publish and version user-facing documentation alongside each product release. Bulk article management helps scale content without repetitive manual tasks.
• For Customer Support Departments: Support teams reduce ticket volume by offering a self-serve knowledge base. The Eddy AI widget on the site answers user questions in multiple languages without agent involvement.
• For Technical Writers: Writers use the advanced WYSIWYG editor and AI writer to create structured, readable content faster. PDF export with custom templates and page breaks supports formal documentation deliverables.
• For Global Enterprise Teams: Large organizations use role-based access, JWT authentication, and multi-workspace setups to manage sensitive content securely. Phrase integration supports large-scale, accurate localization across global markets.

Document360 is a capable knowledge base platform with strong AI features, multilingual support, and structured content workflows. It suits teams that need organized, searchable, and scalable documentation but may require a learning curve for new users.