Guru

Guru (getguru.com) is an AI-powered knowledge management platform. It centralizes company information into one verified, searchable hub. Guru directly solves the problem of knowledge scattered across emails, wikis, and siloed apps.

Features

• AI-Powered Knowledge Agents: Specialized bots serve role-specific answers for teams like HR or Sales. They pull from connected apps including Slack, Salesforce, and Zendesk.
• Browser Extension Search: A Chrome, Edge, and Opera extension delivers answers inside any active tab. Users get instant results without switching tools or opening new windows.
• Content Verification Workflows: Subject-matter experts receive automatic prompts to review and approve cards. Expiration dates and review cycles keep all information current and trustworthy.
• 100+ App Integrations via MCP: Guru connects natively to Slack, Microsoft Teams, Salesforce, Confluence, SharePoint, and Zendesk. The MCP layer lets external AI tools pull from one governed knowledge layer.
• Impact Analytics Dashboard: Managers view search patterns, content gaps, and usage trends across teams. Data helps identify outdated content and measure knowledge performance over time.

Use Cases

• For Customer Support Teams: Agents retrieve verified answers without leaving their help desk. This reduces handle time and improves response accuracy during live customer interactions.
• For Sales Teams: Reps access up-to-date battle cards, product specs, and pricing directly inside Salesforce. Accurate information reaches them at the exact moment they need it.
• For HR and People Ops: New hires onboard faster using a structured, searchable company knowledge base. Policies and guides stay current through automated expert review cycles.
• For IT and Operations Teams: Technical runbooks, security policies, and SOPs live in one auditable location. SSO login and SCIM provisioning make user management secure and scalable.

Guru is a capable knowledge management platform built for mid-to-large teams that need verified, AI-searchable information across many tools. Its per-user pricing model and 10-user minimum may limit adoption for smaller organizations with tighter budgets.