Tettra

Tettra is a cloud-based internal knowledge base and knowledge management platform. Launched in 2015, it targets small to mid-sized teams who need one central place for company information. It directly solves the problem of repeated questions draining team productivity.

Features

• AI Assistant (Kai): Kai answers questions posted in Slack or Tettra directly. It searches existing content and returns instant answers with page references. If it finds no answer, it routes the question to the right expert.
• Slack and Microsoft Teams Integration: Users search and share knowledge without leaving Slack or Teams. The integration supports real-time notifications and direct Q&A inside those platforms.
• Content Verification Workflows: Subject matter experts review pages on a set schedule. This keeps articles accurate and builds team trust in the knowledge base over time.
• Knowledge Request System: Team members request missing pages or updates at any time. Kai can also auto-generate questions and answers from existing content to fill gaps.
• Zapier and Google Drive Integration: Teams connect Tettra to thousands of apps via Zapier. Content also imports directly from Google Docs, Notion, PDFs, and markdown files.

Use Cases

• For HR and Operations Teams: Build and maintain onboarding wikis, SOPs, and policy documents that new hires can find without asking managers.
• For Customer Support Teams: Store accurate, verified answers so agents reply to customer questions faster and with more consistency.
• For Remote Teams: Centralize scattered knowledge from Slack threads and Google Docs into one searchable, always-updated source of truth.
• For Marketing Agencies: Document client processes and team workflows in a shared knowledge base that reduces repeated internal questions across accounts.

Tettra is a focused knowledge base tool best suited for small to mid-sized teams already using Slack or Google Workspace. Larger enterprises may find its scalability and integration range limiting compared to more robust competitors.