Cancellation & Refund Policy

Last updated: March 28, 2026

This policy explains how cancellations and refunds work for purchases made on Listed Tools. Please read it before you pay. By completing a purchase, you agree to these terms.

Listed Tools is a software discovery platform. Paid products on this site are digital listing and promotion services (for example: paid submissions, featured placements, sponsor spots, or subscription plans). We do not sell physical goods and there is no shipping.

1. What you can cancel

You may request cancellation of:

  • A one-time paid listing, featured placement, or promotion package
  • A recurring subscription (if you purchased a monthly or annual plan)

Free directory browsing and free submissions do not require cancellation.

2. How to cancel

To cancel, email us from the same address you used at checkout:

Email: aswination@gmail.com
Subject line: Cancellation request — [order ID or tool name]

Include:

  1. Your full name
  2. The email used to pay
  3. The tool name and listing URL (if live)
  4. Order ID, invoice number, or last four digits of the card
  5. Whether you want cancellation only, or cancellation plus a refund review

We will confirm receipt within 2 business days.

If you have a Stripe Customer Portal link from your receipt, you can also manage or cancel a subscription there. One-time listing fees are not canceled through the portal; email us instead.

3. When cancellation takes effect

Product type When cancellation takes effect
Recurring subscription At the end of the current paid billing period, unless we agree in writing to end it sooner
One-time listing / featured package On the date we confirm your request in writing
Unpublished submission still in review As soon as we confirm the request


After a subscription is canceled:

  • You keep access through the end of the period you already paid for
  • It will not renew
  • Featured or sponsor placement ends when the paid period ends
  • Your basic public listing may remain if it was approved under our editorial rules, unless you ask us to remove it

We do not keep billing you after a confirmed cancellation.

4. Refund policy

One-time listing and promotion fees

These are digital services. Work often starts immediately (review, page setup, placement).

Full refund if all of the following are true:

  • You request the refund within 7 days of payment
  • We have not published the listing, featured slot, or sponsor placement
  • We have not delivered a material part of the paid service (for example, completed review plus a live page)

No refund (or only a partial goodwill refund at our discretion) if:

  • The listing or paid placement is already live
  • More than 7 days have passed since payment
  • The request is only because the listing did not produce the traffic, rankings, or signups you hoped for
  • You provided incomplete, misleading, or prohibited information and we declined or removed the listing under our terms
  • The charge is for a completed editorial or promotion service that was delivered as described at checkout

If we decline a submission for editorial or policy reasons before publication, we will refund the listing fee in full.

Subscriptions

  • You may cancel a subscription at any time to stop future renewals.
  • Fees already paid for the current period are generally non-refundable.
  • We do not give prorated refunds for unused days in the current period, except where required by law or as a goodwill exception.
  • If you cancel before the first renewal, you keep access until the period ends; you will not be charged again.

Duplicate or accidental charges

Email us within 7 days. If we confirm a duplicate or unauthorized charge on our side, we will refund it in full.

5. How refunds are paid

Approved refunds are sent to the original payment method through Stripe.

  • Typical processing time after approval: 5–10 business days (your bank or card issuer may take longer to show the credit)
  • Stripe’s processing fee on the original charge is not always returned to us; that does not change the amount we refund you when a refund is approved
  • We will email you when the refund is submitted

6. Chargebacks

Please contact support@listedtools.com before filing a dispute with your bank. Most issues can be fixed faster that way.

If you file a chargeback while a refund request is open, we may pause the refund and respond to the dispute with the order record, this policy, and delivery evidence.

7. Removing a listing after cancellation

If you want the public listing taken down (not only the paid placement stopped), say so in your cancellation email. We will remove or unpublish it within 5 business days of confirmation.

8. Contact

Listed Tools
Website: https://listedtools.com
Email: aswination@gmail.com

We do not offer phone cancellation. Email is the official channel so we have a written record for Stripe and for your records.

9. Changes to this policy

We may update this page from time to time. The “Last updated” date at the top is the current version. Changes do not affect purchases already completed, except where the law requires otherwise.

This policy should be read with our Terms of Service and Privacy Policy.

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