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Freshworks
Regular price
$11
/ Month
Unit price
Freshworks is a cloud-based SaaS company founded in 2010 in Chennai, India. It provides AI-powered software for customer service, IT management, and sales teams. The platform solves service fragmentation by unifying ticketing, automation, and multi-channel support.
Features
- Freddy AI Agent: Autonomous chatbots resolve up to 80% of customer queries across email, chat, WhatsApp, and social channels with pre-built workflows for ecommerce, fintech, travel, and logistics industries.
- Command Center Workspace: Unified interface consolidates all customer conversations with integrated purchase history, FedEx tracking, Stripe payments, and Shopify product data in a single agent view.
- AI Copilot Assistance: Real-time reply suggestions, conversation summarization, multilingual translation, and automated ticket generation reduce agent workload and average handle time.
- Vertical AI Workflows: Industry-specific automation handles order tracking, payment processing, subscription management, and returns through integrations with Shopify, Stripe, PayPal, and FedEx.
- Freddy AI Insights: Predictive analytics identifies performance trends, CSAT drops, SLA breaches, and provides root cause analysis with conversational query interface for instant reporting.
Use Cases
- For IT Teams: Freshservice automates ticket routing, asset management, and incident tracking while reducing resolution times by up to 99% through agentic workflows.
- For Sales Teams: Freshsales CRM tracks pipeline activity, automates email campaigns, and uses AI-powered lead scoring to prioritize high-conversion opportunities.
- For Support Teams: Multi-channel ticketing with AI-assisted responses resolves customer issues 15 minutes faster while maintaining context across email, chat, and phone interactions.
- For Small Businesses: Free plans include ticketing, knowledge base, and automation features that scale to enterprise-grade performance without complex implementation requirements.
Freshworks delivers enterprise-grade service software with transparent pricing starting at $15-$19 per user monthly. The platform serves over 72,000 companies with AI-first tools designed for rapid deployment and measurable productivity gains.
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TypeFreemium
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Best ForMarketers, Agencies, Small Business, Enterprise
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FeaturesOmni-channel Ticketing, Automation, Self-service, Reporting, AI Support
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Use CaseCustomer Support Automation, IT Service Management, Sales Pipeline Management, Marketing Campaign Automation
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PlatformWeb, iOS, Android, Extension, Shopify, WordPress
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IntegrationAPI, Zapier, Make, Pipedream, n8n
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Website Authority50 - 70
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Website Monthly Visits1m - 10m
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Company Age11 - 20 years
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Company Size1000+ members
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Company Type
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Company Location
| Plan | Price | Features |
| Free | $0 (free for 1-2 agents, 6 months) | Ticketing Shared inbox Customer portal Knowledge base Pre-built reports Email support 24x5 support |
| Growth | $19/agent/month (billed annually) | Ticketing Shared inbox Threads and tasks Customer portal Multilingual Help Desk Routing and SLA management Self-service portal Analytics and reports Freddy AI Agent (email) 500 AI agent sessions included |
| Pro | $55/agent/month (billed annually) | Everything in Growth Customized support portals Custom objects Advanced ticketing Custom reporting Multiple routing mechanisms 5,000 collaborators included 500 free Freddy AI Agent sessions Freddy AI Copilot add-on available Freddy AI Insights add-on available |
| Enterprise | $89/agent/month (billed annually) | Everything in Pro Audit logs Approval workflows Skills-based assignment Additional security features 5,000 collaborators included 500 free Freddy AI Agent sessions Advanced administration controls Freddy AI Copilot add-on available Freddy AI Insights add-on available |
(Disclaimer: Data sourced from or provided by Freshworks. Please verify before purchase.)
