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Zendesk
Regular price
$25
/ Month
Unit price
Zendesk is a customer service platform founded in 2007 in Copenhagen, Denmark. It helps businesses manage customer support across multiple channels from one unified system. The tool solves the problem of fragmented customer conversations scattered across email, chat, phone, and social media.
Features
- Omnichannel Ticketing: Converts customer inquiries from email, chat, phone, SMS, and social platforms into trackable tickets with automated routing and priority assignment.
- AI-Powered Automation: Includes AI agents that handle routine questions, suggest responses to human agents, and automate workflow triggers based on ticket content or customer history.
- Knowledge Base Builder: Creates self-service help centers with article templates, SEO optimization, and content suggestions powered by machine learning analytics.
- Live Chat and Messaging: Provides real-time chat widgets for websites and native messaging integration with WhatsApp, Facebook Messenger, and Apple Business Chat.
- Reporting Dashboard: Tracks agent performance, customer satisfaction scores, response times, and resolution rates with customizable widgets and scheduled report delivery via email.
Use Cases
- For E-commerce Teams: Manages order inquiries, returns, and shipping questions across multiple sales channels while maintaining customer purchase history context.
- For SaaS Companies: Handles technical support tickets with integration to development tools like Jira and GitHub for bug tracking and feature requests.
- For Remote Support Teams: Enables distributed agents to collaborate on complex cases with internal notes, ticket assignment rules, and real-time status updates.
- For Customer Success Managers: Monitors account health scores, proactive outreach triggers, and renewal risk alerts based on support interaction patterns and ticket sentiment analysis.
Zendesk centralizes customer service operations with AI assistance and multi-channel support capabilities. Best suited for growing teams needing scalable support infrastructure beyond basic email management.
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TypePaid
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Best ForMarketers, Agencies, Small Business, Enterprise
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FeaturesUnified Ticketing, Multi-channel Support, Automation, Reporting, Knowledge Base
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Use CaseOmnichannel Customer Support, AI Support Automation, Sales CRM Management, Self-Service Help Center
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PlatformWeb, iOS, Android, Extension, Shopify, WordPress
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IntegrationAPI, Zapier, Make, Pipedream, n8n
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Website Authority70 - 90
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Website Monthly Visits100m+
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Company Age11 - 20 years
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Company Size1000+ members
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Company Type
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Company Location
| Plan | Price | Features |
| Support Team | $19 per agent/month (billed annually) | Email, Facebook, and X (Twitter) ticketing Basic business rules and workflows Reporting and analytics dashboards Access to community forums Standard integrations Centralized support inbox Customer interaction history Pre-defined responses (macros) Public and private ticket comments Mobile app access |
| Suite Team | $55 per agent/month (billed annually) | Omnichannel support (email, chat, phone, social messaging) 1 Help Center with generative AI search Essential AI agents and generative replies Automated resolution reporting Basic analytics and dashboards Messaging and live chat 5 free automated resolutions per agent/month Standard bots and automation Marketplace app integrations Online support and community access |
| Suite Professional | $115 per agent/month (billed annually) | Everything in Suite Team Up to 5 Help Centers with multilingual support Real-time and customizable dashboards Skills-based routing and IVR Service level agreements (SLAs) HIPAA compliance Side conversations 100 comment-only agents included 10 free automated resolutions per agent/month Community forums |
| Suite Enterprise | $169 per agent/month (billed annually) | Everything in Suite Professional Up to 300 Help Centers Ticket queuing and dynamic workspaces Multiple sandbox environments for testing Custom roles and approval workflows Audit logs and advanced data protection 15 free automated resolutions per agent/month Enterprise-grade security controls Contextual workspaces Dedicated implementation support |
| Suite + Copilot Professional | $155 per agent/month (billed annually) | Everything in Suite Professional Unlimited Copilot access included AI-powered agent assistance Automated task recommendations Next-step suggestions for agents Contextual AI insights Productivity tools for admins Skills-based routing and IVR SLAs and HIPAA compliance Up to 5 Help Centers |
| Suite + Copilot Enterprise | $209 per agent/month (billed annually) | Everything in Suite Enterprise Unlimited Copilot access included AI-powered agent and admin assistance Advanced automation and next-step guidance Up to 300 Help Centers Dynamic workspaces and ticket queuing Custom roles and approval workflows Multiple sandboxes for testing Audit logs and advanced data protection Enterprise-grade security controls |
| Suite Enterprise Plus | Custom pricing | Everything in Suite Enterprise Highest customization and scalability Custom SLA and enterprise support Advanced AI and automation options Dedicated success manager Custom integrations and API access Multi-brand and multi-region support Advanced compliance and data residency Custom onboarding and professional services Negotiated contract terms |
(Disclaimer: Data sourced from or provided by Zendesk. Please verify before purchase.)
