Crisp

Crisp is an AI-powered customer support platform that combines live chat, chatbot automation, and omnichannel messaging. Founded in 2015 by Baptiste Jamin and Valerian Saliou in Nantes, France, it serves over 200,000 businesses worldwide. The platform solves fragmented customer communication by unifying messages from web chat, email, WhatsApp, Instagram, and Messenger into one shared inbox.

Features

• Omnichannel Shared Inbox: Consolidates conversations from website chat, email, WhatsApp, Facebook Messenger, Instagram DMs, SMS, Telegram, and Twitter into one collaborative workspace for team management.
• AI-Powered Chatbot Builder: Offers a visual no-code workflow builder with AI blocks that automate responses, qualify leads, and provide 24/7 support across multiple channels simultaneously.
• Knowledge Base Integration: Enables creation of self-service help centers that integrate with the chatbot to suggest articles and reduce repetitive support inquiries automatically.
• Real-Time Co-Browsing and Video: Provides built-in screen sharing, video calls, and co-browsing tools for visual customer assistance without requiring external software integrations.
• Plugin Marketplace and Integrations: Connects with Slack, Zapier, Shopify, WooCommerce, HubSpot, and other platforms through native integrations and a developer API for custom workflows.

Use Cases

• For E-Commerce Stores: Real-time order tracking support and abandoned cart recovery through proactive messaging triggers based on visitor behavior patterns.
• For SaaS Startups: Unified lead capture and customer onboarding workflows that automatically route technical queries to support while qualifying sales prospects.
• For Agencies: Centralized client communication management across multiple brands and channels with team collaboration features like internal notes and conversation assignments.
• For Small Business Teams: Cost-effective customer support automation with unlimited agent seats on higher plans and mobile apps for on-the-go response management.

Crisp offers a free plan with basic live chat and limited features. Paid plans start at $28 per month for the Pro tier, while the Unlimited plan at $106 per month unlocks full chatbot capabilities and advanced automation features.